Frontline Management Solutions (one-day programme)
From £79* per person
Overview of this workshop
When you promote staff into supervisor positions, you need to be confident that they can manage their team to deliver excellent service. One day, they’re ‘one of the team’; the next, they’re supervising it – this requires a whole new range of skills, and making the transition isn’t always easy.
Frontline Management Solutions will help develop your staff into efficient and respected supervisors and managers. It covers all the most important areas they’ll need to cope with, from building teams to training, and uses exercises, case studies, practical examples and clear guidelines to give them the skills they need to achieve the best results.
What will I learn?
Your managers and supervisors will learn:
How to create high performing teams and coach them
How to empower their teams to deliver excellent customer service
Recruitment and induction techniques
Steps to becoming empowered as a manager
How to manage change and productivity while still focusing on the customer
The importance of training
How to use all of the above to create winning business strategies
Open programme: £120 per person
In-company programme: £1,195*
Train your own people to deliver this programme: More details
No. of people per programme: Up to 15
All prices exclude VAT. In-company programmes may include an additional cost for trainer expenses depending on location.
*Price based on cost of in-company programme for 12 people.
Leadership is the art of getting somebody else to do something you want to be done; because he wants to do it. Dwight D. Eisenhower.
We must remember that one determined person can make a significant difference and that a small group of determined people can change the course of history. Sonia Johnson