Principles of Customer Service (one-day programme)

World Host customer service

From £80* per person
1 day

Principles of Customer Service – Overview of this workshop

“I was really impressed by the programme’s content and straightforward delivery.”
Victoria Salisbury, Travelodge

Our WorldHost Principles of Customer Service programme will give your staff the skills and knowledge to deliver excellent customer service that will give your business a great reputation.

We know that, in an increasingly competitive business environment, you need to work even harder to retain customers and win new ones – and that’s where we can help.

Through this interactive programme, we will get your staff to think about their own experiences of good and bad service, understand why their role has such an impact on your customers’ experience, and learn vital communication and listening skills that will set them up for success.

A specially-tailored version of this programme for retailers is also available.

What will I learn?

Your staff will learn:

Why customer service is such an important part of their role
How to make an excellent first impression and make customers feel welcome
How using customers’ names can help to create a good rapport and techniques for remembering names
Communication skills for success
How to empathise with customers, and why handling their concerns is so important
Why listening is an essential part of the customer service process, and how to do it effectively
The value of tourism, and the important role they play in generating revenue for your business and the wider tourism economy
How to ‘go the extra mile’ – including making five commitments on how they will do this in your businessa world host business

Open programme: £95 per person
In-company programme: £1,195*
Train your own people to deliver this programme: More details
No. of people per programme: Up to 15

All prices exclude VAT. In-company programmes may include an additional cost for trainer expenses depending on location.

*Price based on the cost of the in-company programme for 12 people

  • Welcoming people skills
  • What forms the first impression?
  • Why should I handle customer concerns?
  • The communications process
  • Effective listening
  • Visitor needs
  • The Value of Tourism
  • Personalised key commitments
  • Topics to avoid


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