Peak InsightSales powered by Service (half-day programme)
WorldHost training – sales powered by service – for staff
Train your teams to deliver excellent customer service that will leave your customers sure to return! Browse our programmes here.
Did you know that it costs five times more to attract a new customer than it does to keep an existing one?
Excellent service can make the difference between your business surviving and thriving, and that’s where WorldHost customer service training can help!
WorldHost programmes are modern, interactive and energetic and will really help your people learn and remember the basic principles of great customer service.
Using a mixture of activities, DVD and CD scenarios and discussions, we’ll give your staff all the skills they need to make your business stand out from the competition.
Choose from our programmes on the right to find out more.
- An understanding of the sales cycle
- How to influence customer purchasing decisions
- The importance of product knowledge and listening to the needs of your customers
- The impact of ‘moments of truth,’ looking at the business through the eyes of the customer
- How to sell beyond the basics, and why it’s so important
From £67* per person
½ day
Overview
No matter what part of the service industry you represent, helping your staff understand the role they play in selling your products and services is vital.
This programme will help them understand how they can influence customers’ purchasing decisions and the benefits of selling beyond the basics.
