Service Across Cultures (half-day programme)
WorldHost training for staff
Train your teams to deliver excellent customer service that will leave your customers sure to return! Browse our programmes here.
Did you know that it costs five times more to attract a new customer than it does to keep an existing one?
Excellent service can make the difference between your business surviving and thriving, and that’s where WorldHost customer service training can help!
WorldHost programmes are modern, interactive and energetic and will really help your people learn and remember the basic principles of great customer service.
Using a mixture of activities, DVD and CD scenarios and discussions, we’ll give your staff all the skills they need to make your business stand out from the competition.
Customers with Disabilities
From £67* per delegate
Overview of this workshop
“Staff are a lot more confident in dealing with guests with disabilities. The ‘ask, listen and don’t assume’ technique has worked brilliantly”
Fernanda Antonio, Strand Palace Hotel
Disabled customers are a huge market in the UK – worth an estimated £80 billion per year. If you want to make sure your staff have the skills to cater for their needs, our WorldHost Customers with Disabilities programme can help.
In this interactive programme, your staff will gain the knowledge and confidence to cater for disabled customers’ needs sensitively and effectively. We will debunk some of the myths around disabilities, and give staff tips and techniques on assisting customers with common disabilities and impairments – such as restricted mobility and hearing or visual impairments.
Most staff don’t set out to give disabled customers a bad experience. Often, they are worried about saying or doing the wrong thing, so avoid interaction altogether or their nervousness is mistaken for rudeness.
By giving your staff the confidence to make disabled customers feel welcome, you’ll not only win their custom, but that of their family and friends too.
What will I learn?
Your staff will learn:
Appropriate words to use when referring to different disabilities
Tips for improving communication with disabled customers
Common disabilities that customers may have, and appropriate ways to offer assistance
How to be more aware of their own feelings, misconceptions and biases when serving disabled customers.
The value of tourism, and why disabled customers are such an important market
How to identify tourism businesses in your community that are accessible to disabled customers
Open programme: £85 per person
In-company programme: £995*
Train your own people to deliver this programme: More details
No. of people per programme: Up to 15
All prices exclude VAT. In-company programmes may include an additional cost for trainer expenses depending on location.
*Price based on the cost of the in-company programme for 15 people
- The importance of overseas tourism to your business
- How their own culture and traditions can affect their view of others, and how to avoid making assumptions
- Common myths about some of the UK’s biggest overseas markets – and the truth behind them
- Tips and techniques to help them communicate with customers if there is a language barrier
- How to become a ‘people to people ambassador’