WorldHost 2020 ELearning
Q Why does my business need the WorldHost 2020 e-learning programme?
The ‘WorldHost 2020’ solution extends our globally recognised WorldHost customer service programme to integrate new measure of hygiene and social customer experience factors following COVID-19, helping to assure business leaders they can reopen their doors with confidence.
Q Who is WorldHost 2020 aimed at?
This e-learning programme is aimed at staff who come into contact and have regular interactions with customers and colleagues.
Q What are the benefits of the programme?
WorldHost 2020 is an easily accessible 60-minute e-learning programme available on mobile, tablet or laptop. Learning can easily be applied in the participants work setting and is adaptable to multiple roles, working environments, sectors or industries. The new bite-sized e-learning module prepares your service professionals for front-line duty. Exploring the key changes service professionals will encounter on a day to day basis, the programme focuses on three key aspects; the working environment, people’s behavioural changes and health, safety and hygiene.
QWhat does the programme cover?
The course meets the Professional Standard for Service Operators with the key learning outcomes to drive positive behaviours in a rapidly changing customer-facing environment that supports health and hygiene, maintains a positive reputation and increases customer confidence.
Details on the programme content and learning outcomes are:
How can we communicate to customers we are ready for their safe return?
Businesses who train all their front line staff can apply for a ‘WorldHost 2020’ badge to display on physical entrances and digital platforms. This will give the public reassurance that investment in personal protection and social safety measures are in place – giving a symbol of great practice post-COVID-19, addressing fears, expectations and building consumer confidence.